I have successfully rented, driven and returned a ZipCar twice, from two different locations and here’s what I thought…
The reservation process is pretty slick online - easy, intuitive, quick. I managed to rent with about 30 minutes notice without a problem, then rented a few days in advance without a problem. Awesome.
Searching for cars was a little buggy - if you select or unselect ’show me cars that are unavailable’ it doesn’t behave the way you would think. Someone needs to look at that, it’s not consistent. In my case, I wanted to find out when a truck was available, so not being able to see all trucks in the area that were booked or not booked was a little frustrating. But I figured out a way to make it work.
The cars are great. I rented a pickup on both occasions, so I expected it to be a little messy. However, the truck was relatively clean, a few scratches here and there, but it’s meant for moving things, so I was not surprised.
Upon returning a truck on Saturday morning to the Church and Wood St location, I found myself without my ZipCard. I likely lost it at the hardware store loading lumber and cement into the back. So this presented an interesting situation - I wasn’t able to lock the truck to complete my reservation at the lot.
Luckily, it was booked immediately after my drop-off time, so the other ZipCar member was there, ready to drive it away. I asked for the ZipCar number, and promptly called to remedy the situation. However, in order to get through the automated system and speak to a living person, I needed my ZipCard number. But I lost it, so I didn’t have it. I tried the normal ‘0′, or ‘*’ to get a living person, but it kept me away. It was very frustrating.
Eventually, I got the member waiting for the truck to call for me. Thankfully, she spoke to a ZipCar rep and cleared up the situation. But, if she had not been there, I would have been screwed.
Ultimately, the experience was a positive one. Having a truck available is EXTREMELY handy. AutoShare only seems to offer vans, which would have worked, but hauling bags of cement or lumber would have made a mess. With the pickup, I just swept the back out after my reservation and it was ready to return.
I’m hoping I find my ZipCard some day. I’d like to rent again, it was a positive experience. If I don’t find it, I’ll have to suck it up and pay $15 to have one reissued.