My ZipCar application (single driver) was approved on May 16th at 4:02pm, having applied on May 8th at 1:15pm according to the confirmation emails sent. This is about 7 business days… or 6 business days, 4 hours and 47 minutes to be exact (who’s counting). I was a little worried that I was going to be rejected given the website suggested an approval generally takes 2-3 business days, but the approval came through.
A day or two after applying, I dropped by the ZipCar office at Spadina and Richmond during my lunch break, picked up my card and information package from a friendly, young woman. The office was nice, bright and open. After returning to my desk I proceeded to simulate a denial of service attack on the application status page until I was approved - every 5 minutes or so for a week.
The very next day, a co-worker in the office told me that he applied to AutoShare and was approved within 48hrs. Hmm.. I figure I got lucky with the ZipCar promotion and owe the system some money so I filled out a joint application (which included my partner), using the “Smart Living St. Lawrence” promotion at 11:45am this morning. To my surprise I received a confirmation email at 5:25pm, TODAY. This is about 5 hours and 40 minutes according to my watch. Wow. That was fast.
So, I check the website for office hours and I have time to pickup my welcome package, keys and related information on my way home. Perfect. I get there about 15 minutes later, am greeted at the door by a nice young lady who confirms that I am in fact a fast walker - she just sent me the email! Awesome, they do the processing right in this office and know exactly who I am. I take my time looking around the office because it’s an old one on Mercer St, just across the street from the old Andrew Mercer Reformatory for Women - which is now Rain (fire your web designer) and Schmooze. If I ever start a company, I’m getting an office like this - it’s nice and cozy. Anyways, she explains the welcome package, asks if I have a gold card (which I do) and asks me to fill out the $0 deductible form. I am out of there in 10 minutes.
The fact that AutoShare uses BullFrog Power does not go unnoticed. For those who are choosing car sharing for green reasons, it seems AutoShare is serious about it. AutoShare +1.
Points not mentioned so far: ZipCar +1 for the free application and credit on my account. AutoShare +1 for being so damn fast and organized.
Oh, and when I got home, the nice woman at AutoShare who processed my welcome package informed me that they overcharged my card by $27, but promptly reversed the transaction so I shouldn’t be alarmed if I see it on my statement. -2 for incorrectly charging my card, but +2 for identifying, correcting the situation and informing me immediately, so it’s even.
While we’re talking about incorrect charges, ZipCar forgot to credit my account with the full promotional amount. I emailed them and they corrected it right away. -2 for missing it, +1 for correcting it as soon as I pointed it out - sorry, only 1 point because I had to ask about it.
I had some trouble logging into the AutoShare website - it wasn’t clear for what my username or password was. Through some bumbling around, I figured out the username is my autoshare member number, and forced a reset of my password by attempting to login incorrectly. Either I missed something in the information package, or it was just missing. -1 for Autoshare.. the ZipCar site was far more usable.
So, if did the math right, it’s fairly even out of the gate: ZipCar 1, AutoShare 2.
Don’t worry, ZipCar will catch up in the ‘coolness’ factor with their fancy technology. I’ll keep you posted.