air canada upgrade certificate nonsense
October 11th, 2006
My upgrade certificates say I need to book latitude in order to upgrade. So I book latitude, call air canada, tell them I have a coupon to upgrade and carry on with my life.
When I get to the check-in counter, I surrender my ticket and air canada aeroplan upgrade certificate (silver) to be used with my latitude fare. The employee checks my reservation and indicates that I cannot actually use this upgrade certificate because my fare booking class doesn’t match, so I must use my last blue upgrade certificate (saved for cheap flights) to be upgraded.
I fold and use the last blue upgrade certificate but cannot believe how silly this scenario is. I book latitude, so I can use my latitude upgrade certificate, but am told at the gate that I can’t use it because the little letters (that make sense only to employees) don’t match what exist on the certificate.. although the ‘pretty names’ match -> latitude = latitude.
This is terrible customer service. I’ve ranted about airlines before, but this one really gets me.